FAQ

Frequently asked questions from our customers.

ARE RED WINCHES CUSTOMER FOCUSED…

YES……

Our whole business has been built on supplying what the customer needs at a price that is fair to the performance you receive.

This involves a few basics

• Listening to the needs and wishes of our customers to deliver customer focused solutions and products
• Ensuring the products we deliver are to the higest possible standards we can achieve
• Reacting in good time when a customer requests help or advice

DO WE CHARGE VAT OR TAX

YES & NO……

How we tax you in the UK, EU and the rest of the world is:

• In the UK all products sold and shipped to a UK address will have VAT added at the rate ruling at the time of purchase, currently 20%
• All countries in the European Union (EU) will be charged VAT / TAX at the UK rate of 20% unless you provide your valid VAT number, from your country
• If you are within the European Union (EU) and can provide your valid VAT / TAX number we will not apply any tax to your purchase
• Any countries outside of the UK and EU will not be charged any tax on their purchases