Returns & Exchanges Policy

Please note that all sales are final. Due to the nature of this product (drinkware), we do not accept returns, refunds, or exchanges once the order has been processed and shipped.

We encourage you to review your order carefully before checking out to ensure it is exactly what you need.

Exceptions for Damaged or Defective Items

Your satisfaction is important to us. While we do not accept standard returns, we will make things right if there is an issue on our end.

If your RED Winches travel mug arrives damaged, defective, or is not the item you ordered, please contact us within 7 days of receiving your delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A brief description of the issue

• Clear photos of the damaged or defective mug and the packaging

We will review your claim and, if approved, gladly issue a replacement or store credit.